Reset your password

Use the password recovery flow for your own account. Company Owners cannot reset another member's password from Members.

Before you begin#

Who can do this: the account holder. You need the email address associated with the account and access to that mailbox. If your account uses an external sign-in provider, its password recovery process may apply instead.

Request a reset#

1. Open sign-in.
2. On Welcome back, choose Forgot password?.
3. Enter the email requested by the sign-in service and submit the recovery request.
4. Open the recovery email and follow its instructions to set a new password.
5. Sign in again and check the company selected in the app.

You should see: sign-in succeeds with your updated credentials. Your existing company role still determines access; resetting a password does not restore a suspended or removed membership.

If you can already sign in, open My account → Security settings to manage available account security options.

If you cannot recover access#

Check your spam folder and the address used for the account. Recovery screens may show a generic result to avoid revealing whether an account exists. Use the newest recovery email if you made several requests.

If the link has expired, restart from Forgot password?. For an external provider account, recover access with that provider. If you have lost the mailbox or still cannot sign in, contact Support and explain the access problem. Never send a password, recovery link, or authentication code in a support request.

After returning to the app, review an interrupted action before submitting it again. A failed save is not automatically retried after sign-in.

Related guides#

• Sign in and company access.
• Account and preferences.
• Recover access to a guest support request.